Automate 100% Call Center Quality Assurance, Compliance, and Agent Coaching for Every Call
Want to know exactly how every agent is performing on every call? Meet Radiant AI® Call Center Quality Assurance Software from Macorva. Working like a virtual member of your team, Radiant AI analyzes every customer interaction, ties feedback directly to agents, and delivers real-time coaching—all with seamlessly integration into your existing tools and contact center solutions.
Unlock the hidden value in your customer calls in 3 easy steps:
100% Quality Assurance
AI reviews every call, so you catch compliance issues, spot coaching needs, and never miss a chance to improve service.
Automated Agent Scorecards
Uncover patterns in customer and agent behavior through regular, automated scorecards that summarize individual performance.
AI Learning & Coaching
Deliver targeted recommendations after every call, making it easy to develop agents and replicate top performance across teams.
Radiant AI Call Scoring fits into your existing workflow—improving agent performance from day one.
Radiant AI Call Scorecards fit into your existing workflow—improving agent performance from day one.
Integrate into your existing system instantly
Macorva effortlessly connects with your contact center, CRM, ticketing system, and communication tools. Simply add Macorva to your workflow and start getting instant insights on every call. Our AI analyzes interactions, ties feedback directly to agents, and delivers actionable reports where you need them most.
Transform every call into a learning opportunity
Gain 100% QA coverage, real-time insights, and targeted coaching to improve customer service and agent performance.