Contact Center Experience Solutions
Turn every customer
interaction into a
success story
interaction into a
success story
Contact Center Experience Solutions
Turn every customer interaction into a success story
Enhance your contact center operations with AI-driven insights and automation. Our platform analyzes 100% of customer interactions, providing real-time feedback and performance metrics. By seamlessly integrating CX data with operational insights, you can achieve improved service quality and efficiency.
See real results and drive success
- Achieve 100% QA coverage with AI analysis of all interactions
- Deliver actionable insights directly to operational teams
- Optimize agent performance with personalized AI coaching
- Improve customer communication with AI-generated scripts
Macorva's Unique Advantages
Analyze every customer interaction with our advanced AI. Gain deep insights into sentiment, performance, and key moments without manual review.
Respond instantly to customer needs with AI-detected alerts. Implement AI-generated response plans for effective and consistent communication.
Deliver personalized AI-generated scorecards to agents weekly. Integrate feedback seamlessly into operations for continuous improvement.
Seamlessly integrate feedback from IVR, CCaaS, email, SMS, and web. Empower operations to act on feedback without manual reporting.
Investing in your employee experience pays off
Transform calls into customer satisfaction
From Interaction to Insight in Real-time
Macorva's AI goes beyond traditional analytics, offering a new level of understanding. Our system analyzes every customer interaction, providing insights that were previously impossible to achieve at scale. This comprehensive approach transforms how you view and improve your contact center operations.
- Analyze 100% of calls for sentiment, performance, and key moments.
- Manage your online reputation proactively with AI-powered reviews.
- Automatically detect and address responses needing attention.
- Create custom dashboards with zero coding required.
Drive Daily Decisions from Your CX Insights
Macorva breaks down the barriers between CX data and operational action. Our platform ensures that insights reach the right people at the right time, without the need for complex report writing or manual distribution. This seamless integration allows for rapid response and continuous improvement.
- Deliver AI-generated reports directly to relevant teams.
- Integrate with Slack and Teams for real-time updates.
- Automatically provide agents with performance scorecards.
- Offer managers on-demand coaching insights powered by AI.
Employee
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,
Employee
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,
Customer
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,
Customer
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,
Manager
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,
Manager
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,
Optimize Your Contact Center Operations
Self-service Use AI-analyzed interaction data to improve automated systems
Reputation Generate and manage social reviews
with AI assistance
Explore AI secrets that perfect call center QA
Take an inside look at our AI-powered customer reports
Discover the AI advantage in customer service
See how Macorva's contact center solutions enhance every customer experience and empower your agents.Ready for an instant demo?
Discover a modern and robust feedback platform that makes experience management effortless.