WHY MACORVA
World-class Service
Effectiveness
Excellence
Bridge customer feedback and frontline performance seamlessly
Macorva's advanced analytics transform customer feedback from any platform into actionable strategies that elevate your frontline's performance. Our platform goes beyond simple data collection, using advanced AI to improve team dynamics and uncover growth opportunities. With our platform you can:
- Generate and deliver highly personalized reports for managers to target team-specific needs
- Benchmark engagement with data-driven standards for comparison
- Spotlight key performers and at-risk employees for focused action
- Offer real-time coaching with expert-curated action libraries
Ensure Superior Service Outcomes with AI-driven Tools
Streamline service delivery and eliminate uncertainty in customer interactions with our AI-powered tools. Our platform simplifies complex tasks and directly provides AI-informed recommendations, facilitating swift and effective resolutions. This enhancement allows your team to:
- Automate routine tasks and increase focus on better customer service
- Facilitate employee growth and development with personalized coaching and action plans
- Accelerate resolution times and minimize service disruption with streamlined communication to your existing channels
- Ensure all decisions are informed and data-driven
Drive Performance and Proactivity with Real-time Reporting
Macorva empowers managers with powerful, real-time, fully customizable reporting and notifications. This provides the essential visibility needed to proactively understand and support their teams. Our AI-powered platform:
- Automatically delivers daily to monthly insights through email, Slack, and Teams channels
- Summarizes all service feedback in clear agent scorecards
- Identifies and escalates feedback requiring immediate attention
- Offers tailored reporting for diverse team needs and large-scale operation insights
Create a Unified Experience Ecosystem
Gain deeper insights by seamlessly connecting customer feedback, employee experiences, and cross-program analytics to optimize performance and drive growth. Macorva integrates with your existing channels and systems, creating a holistic experience that:
- Connects customer feedback, employee experience, and analytics for a 360-degree view
- Offers dozens of integrations with ticketing and CMS systems you can set up in under a minute
- Supports thousands of surveys, including unlimited locations, support, patient, and loyalty
- Syncs social reviews, external data, and legacy data for complete insight of your customer experience
Learn how Macorva can put your CX data to work
Transform Your Frontline
Explore how Macorva's AI technology can elevate the efficiency of your frontline operations.