Customer Experience

Create engaging surveys that reflect your brand and target customer experiences with our flexible design options. Our mobile-first surveys with tappable attributes mean customers are more likely to provide detailed feedback, giving you the insights you need to enhance your customer experience. Radiant AI will even write questions and attributes for you - just give it a topic in your own words and watch the technology go to work.

Harness the power of AI in your customer strategy to analyze feedback, identify trends, and suggest data-driven actions for enhancement. Radiant AI reviews all customer feedback collected from Macorva CX surveys and data imported from your existing feedback platforms and generates targeted actions for every submission. All reports summarize open text comments, flag critical feedback and deliver personalized response plans straight to your inbox, Slack or Teams app so your team can act on data immediately. With Macorva CX, you can now link customer experiences directly to employees with weekly scorecards that make it easy to spot top-performing managers and set up automatic, tailored growth plans.
View sample reports here.

Make the most of your data with Macorva CX's intuitive, customizable dashboards. Create complex dashboards with a few clicks, no coding necessary. Segment, filter, and visualize data to quickly identify trends and respond to your customer needs. Combine results from hundreds of surveys using simple dropdowns, courtesy of our unique software design. To top it off, Radiant AI will generate a tailored report to explain the results of each dashboard, highlight outliers, and suggest next steps.

 

Engage with your customers and transform their positive experiences into valuable reviews. Automated follow-up surveys are triggered at crucial moments in your customer journey, using email, text, chat, QR codes, mobile apps, and more. Macorva's built-in review feature seamlessly encourages happy customers to leave a social review, with Radiant AI even writing the initial draft for them. If a negative result is received, employees are immediately notified and have access to automated response planning that enables you to respond to each customer in a thoughtful and effective manner.

Get the most out of your existing survey data and create a holistic view of your customer experience. Macorva CX lets you easily sync survey data from social, external, or legacy systems, ensuring a smooth transition and continuity of your customer experience analysis. Once imported, we'll map your data into your Macorva database where you'll have full access to our powerful visualization, filtering, and analysis tools that allow you to make data-driven decisions and drive continuous improvement.

Seamlessly integrate with your Electronic Medical Record (EMR) system to automate patient surveys and gather real-time feedback for quality improvement initiatives. By linking with your EMR, Macorva instantly triggers personalized patient surveys through email, text, chat, or patient portals, ensuring high participation rates and valuable insights. Best of all - Radiant AI provides personalized coaching to your clinical staff, helping to enhance the patient experience as you close the feedback loop.