Best-in-class AI to capture every insight from employee & customer comments 

 

Circle background text analysis

Identify key subjects

Extract insights from thousands of comments. 

Don't let valuable feedback slip through the cracks. Other text analysis programs can only map one comment to one subject. So if an employee says, "The benefits are excellent, but my commute is terrible," you're only getting part of the story. 

Macorva's AI is two steps ahead: we segment specific subjects out of every comment, and within each sentence, capture every nuance in your employee and customer feedback. 

Measure sentiment & impact

Review collective trends at a glance.

After extracting subjects from each comment, Macorva's AI uses the surrounding context to assign a positive or negative sentiment score to each subject. This way users can easily understand their strong points and areas for improvement. 

We then go a step further by combining the frequency that each subject appears with the sentiment score to measure each subject's impact. This allows users to focus on the subjects with the strongest effect on employee and customer experience. 

Measure Impact 2

Measure sentiment & impact

Review collective trends at a glance.

After extracting subjects from each comment, Macorva's AI uses the surrounding context to assign a positive or negative sentiment score to each subject. This way users can easily understand their strong points and areas for improvement. 

We then go a step further by combining the frequency that each subject appears with the sentiment score to measure each subject's impact. This allows users to focus on the subjects with the strongest effect on employee and customer experience. 

Department 2-1

Segment data

Drill down into each group for targeted results. 

Our intuitive dashboards report on trends and allow for extensive segmentation of data by location, department, and more. View sentiment trends in specific subjects over time, and see which subjects are important to specific departments or locations to understand how employee and customer experiences are evolving. 

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MORE CORE FEATURES
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Actionable feedback

Overcome your biggest survey pain points with better data. Drive direct action without added complexity. 

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Mobile-first design

Stop losing experiences to survey fatigue. Increase completion rates with engaging feedback experiences.

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Translation & localization

Maximize your ROI by collecting equal experience data for every region and language. 

Learn more 

Learn more about Macorva
Nov
5

Webcast: Data-driven people optimization

1:00 PM - 2:00 PM CT

People-focused employee engagement and customer experience solutions. 

Schedule a Demo

Talk with us now: (713) 965-7560

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