Turn Patient Voices
into Better Care

We connect feedback to real clinical events in days not months. With deep HL7v2 and FHIR integrations across Epic, Oracle Health, and Meditech, every response is tied to the actual visit and clinician. This triggers automated workflows and real-time alerts so the right people can take action instantly, without adding work to your IT team.

Move beyond simple star ratings. Our mobile-first surveys use Tappable Attributes to capture the “why” behind every score. Patients tap descriptors like “Friendly Staff” or “Long Wait” instead of typing long responses. This friction-free experience delivers qualitative insights from 98% of respondents, giving you precise visibility into the drivers of satisfaction without creating survey fatigue.

Radiant Display takes positive patient feedback and turns it into automated, real-time recognition displayed on screens throughout your facility, in break rooms, nursing stations, waiting areas, and more. With no manual updates required, staff see genuine praise throughout the day, boosting morale and strengthening your culture of appreciation.

 

Scalable coaching is no longer impossible. Our AI analyzes individual feedback gaps and instantly generates specific coaching tips and action plans for every employee. Whether it is improving bedside manner or explaining care plans clearly, your staff gets on-demand, personalized guidance to help them improve in real-time, ensuring consistent care quality across the organization.

Radiant AI automatically generates personalized performance scorecards for every provider, synthesizing individual feedback trends and peer benchmarks. It delivers private, actionable insights directly to the clinician, highlighting specific areas for improvement alongside verbatim feedback. This transparency drives professional growth and self-correction, allowing providers to master their bedside manner without requiring constant manager intervention.

Radiant AI transforms the review process by drafting comprehensive performance documents that combine patient feedback, attendance data, manager notes, and clinical metrics. This automation saves managers over 100 hours a year and reduces bias, ensuring every employee receives a fair, consistent review that supports long-term career development.

Reach patients wherever they are. With SMS, email, QR codes, web kiosks, and in-app surveys, our platform makes it easy to collect feedback through the channels patients already use. This drives higher response rates and creates a more complete, representative dataset.

Break down data silos by combining Patient Experience and Employee Experience on a single platform. Radiant AI analyzes the correlation between staff engagement and patient satisfaction, helping you identify if burnout is driving down HCAHPS scores. This holistic view allows you to address root causes of care quality issues, ensuring your improvement strategies boost both staff retention and patient loyalty.