AI Workflow Automation & Orchestration

AI WORKFLOW AUTOMATION

Turn business processes into intelligent AI workflows

Macorva helps companies turn complex, manual business processes into production AI workflows.

Our AI workflow automation platform connects to your existing data and systems, continuously evaluates what is happening, applies business rules and AI reasoning, determines what should happen next, and automatically routes or triggers the appropriate action.

Instead of building every AI use case from scratch, Macorva assembles proven workflow components for data ingestion, decision-making, AI processing, routing, notifications, integrations, and follow-up.

MACORVA EX

Gather & Analyze Feedback Instantly

You don't have to choose between a robust feedback platform and one that your entire workforce can use with ease. Macorva's modern, AI-integrated employee experience platform delivers both. Thanks to its user-friendly design and powerful Radiant AI^® technology, your team can start collecting data effortlessly and reap the benefits of your data immediately.

Core systems

WWorkday

SFSAP SuccessFactors

☁Salesforce

QQualtrics

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OHOracle Health

HCSalesforce Health Cloud

SNServiceNow

CCoupa

ASAP Ariba

OPOracle Procurement

FSSalesforce Field Service

MWManhattan WMS

GGenesys

Zendesk

Jira

CSCornerstone LMS

SPSharePoint

WWorkday

SFSAP SuccessFactors

☁Salesforce

QQualtrics

EEpic

OHOracle Health

HCSalesforce Health Cloud

SNServiceNow

CCoupa

ASAP Ariba

OPOracle Procurement

FSSalesforce Field Service

MWManhattan WMS

GGenesys

Zendesk

Jira

CSCornerstone LMS

SPSharePoint

HERE'S HOW IT WORKS

Macorva connects to the systems you already run, evaluates what's happening across them, and determines what should happen next. From day one, routine decisions get made and acted on without waiting for someone to notice. Getting started is easy.

Connect your systems

Point Macorva at the data and systems you already run. No migration, no new tools for your team to learn.

Set your rules

Tell Radiant AI what matters, what it means, and who owns it. Your policies guide every decision the workflow makes.

Let Radiant AI decide

Every event gets evaluated as it appears, interpreted in context, and matched to the appropriate next step.

Route & Act

The right person or system receives the request with context attached, and the next action fires automatically.

WHAT YOU CAN AUTOMATE

Start with the workflows your team repeats

Operational exception management: Unusual events reach the right manager with the likely cause, the severity, and the next step already attached.
Intelligent request routing: Requests from forms, email, and tickets land with the right team, priority and ownership already set.
Risk and compliance workflows: Every transaction, record, and document gets reviewed continuously, and anything that needs attention escalates on its own.
Document-driven workflows: A document arrives, gets read against your rules, and starts the right process without anyone rekeying it.
Automated management workflows: The changes that actually need action reach the right leader as a prioritized brief, not a report.

What changes when your processes run as AI workflows

Decisions happen the moment they can: Work that used to wait for the right person to have time gets evaluated as soon as it appears, around the clock.
Context arrives with the task: The summary, the history, the likely cause, and the recommended next step land together, so no one opens four systems to understand one issue.
Nothing slips through the cracks: Continuous evaluation catches what matters across high volumes of routine activity, instead of relying on someone to spot the pattern.
New workflows launch in weeks, not months: The AI orchestration, integrations, and security layers are already running in production, so each new use case is assembled rather than built from scratch.

Every workflow runs on the same proven foundation. Your data stays connected, decisions follow your rules, actions land in the right system, and every step is logged, monitored, and secure. Adding the next workflow means configuring what's already running, not starting over.

manager-coaching-for-improved-engagement-blog

See real results and drive success across teams:

Operations: Catch exceptions as they happen and route them with cause, severity, and next steps already determined.
HR and Shared Services: Turn request intake, approvals, and document processing into workflows that resolve without a queue.
Risk and Compliance: Review every transaction, record, and document continuously instead of sampling a few.
IT and Automation Teams: Deploy agentic process automation on governed, monitored infrastructure your team doesn't have to build.

Frequently Asked Questions

What is AI workflow automation? AI workflow automation is the use of AI, combined with business rules, to monitor data, interpret what is happening, decide the next step, and trigger an action without manual handoffs. Macorva delivers AI workflow automation by connecting to a company's existing systems and running that full sequence automatically.

What kinds of business processes can Macorva automate?

Macorva can automate any business process that involves gathering information, interpreting it, deciding what should happen, and taking action. Common examples include routing incoming requests, reviewing documents, flagging operational issues, and coordinating follow-up across teams. Each workflow is built around your own business rules and desired outcomes.

Can Macorva work with our existing systems and data?

Yes, Macorva works with your existing systems and data. Workflows read from multiple sources, apply AI and business rules, then send results or trigger actions in connected systems including Workday, Salesforce, ServiceNow, SAP, and Epic. Macorva identifies the connections your use case needs during scoping.

Can we use this for workflows beyond employee and customer experience?

Yes. The same workflow automation engine behind Macorva's experience products supports custom solutions across business operations. We build on that foundation to deliver workflows tailored to your processes, data, and teams.

How do I get started? Use the Action Orchestrator to map the process you want to automate. It takes a few minutes and produces a blueprint we can review with you. No form required.

Can people review and approve decisions before an action is taken?

Yes, people can review and approve decisions before Macorva takes action. Workflows include human review, approval steps, and escalation rules wherever your process requires them. Routine tasks run automatically, while exceptions and sensitive decisions go to the right person with the relevant context attached.

How is AI workflow automation different from a chatbot or rules-based automation?

AI workflow automation differs from a chatbot or rules-based automation because it interprets information, decides what should happen, and carries the process forward across connected systems. A chatbot answers questions. Rules-based automation follows fixed if-then logic. Macorva reads a request or document, gathers context, determines the next step, and triggers it, with queues, retries, and notifications handled underneath.

What happens after I build a blueprint, and how quickly can a workflow go live?

Your blueprint is a starting point for defining the solution. We work with you to confirm the process, connect the required systems, configure business rules and approval steps, and test the workflow before launch. Because we build on Macorva's existing automation engine, we can deliver custom solutions in weeks rather than spending months building infrastructure from scratch. We establish the deployment schedule based on your workflow's scope and integrations.

MACORVA PLATFORM

WHY MACORVA

Turn business processes into intelligent AI workflows

Connect your data. Automate decisions. Take action.

Gather & Analyze Feedback Instantly

HERE'S HOW IT WORKS

See a workflow run end to end

Start with the workflows your team repeats

Automated Management Workflows

Intelligent Request Routing

What changes when your processes run as AI workflows

One AI orchestration layer for every process

Frequently Asked Questions

Build Your First Workflow