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RADIANT AI PERFORMANCE MANAGEMENT

Generate resources automatically. Radiant AI enables managers to spend less time on documentation and more time on strategy and action.

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ACTION PLANNING

Eliminate guesswork and translate data into meaningful results with AI-driven response plans and coaching.

POWERFUL USABILITY

Get instant value out of your experience data with a powerful platform your entire workforce can use.

SEAMLESS INTEGRATIONS

Simplify your workflow with our extensive library of app integrations.
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MACORVA PLATFORM

Tap into the power of a modern AI-driven experience platform
See Overview
OUR PRODUCTS
Put your data to work with Macorva's AI-powered experience solutions built for employees, customers and managers.

EMPLOYEE EXPERIENCE
CUSTOMER EXPERIENCE
MANAGER EXPERIENCE

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Resource Library
Explore our product videos, customer stories, helpful guides, and more.

CASE STUDIES
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Macorva-Logo-Icon-SquareWHY MACORVA

Macorva is more than just a feedback platform. We are a tool for change, helping businesses enhance their performance, employee engagement, and customer satisfaction.
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Unlock actionable CX insights
with AI-powered analytics

Transform raw customer feedback into fuel for strategic business growth with Macorva's advanced AI analytics software.

Unlock actionable CX insights with AI-powered analytics

Transform raw customer feedback into fuel for strategic business growth with Macorva's advanced AI analytics software.

macorva cx analytics insights overview

 

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Isolate
Root Causes
Go beyond surface-level trends and uncover the underlying drivers of customer issues
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A Roadmap for
Targeted Action
AI-generated response plans offer guidance on the most impactful actions to improve your CX
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A 360-Degree
Customer View
Break down data silos by integrating all your CX data sources for a complete picture

AI-powered Insights for Decisive Action

Macorva's AI technology meticulously analyzes every customer interaction, decoding complex feedback to provide the actionable insights that drive strategic business decisions. Our platform:

  • Analyzes customer feedback to reveal key trends and patterns that shape the experience
  • Pinpoints pain points and unveils hidden opportunities for improvement
  • Delivers insights through intuitive dashboards and easily digestible reports
  • Integrates with your existing systems for a frictionless exchange of data
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Automated Reports for Proactive Problem-Solving & Informed Teams

Stay informed of the shifting customer landscape and empower your team with Macorva's AI-generated reports. Automated reporting ensures the right insights reach the right people, accelerating decision-making. With Macorva, you can:

  • Receive daily, weekly, and monthly reports fine-tuned to your needs
  • Access open comments and drill down into meticulously analyzed feedback for granular results
  • Distribute reports automatically via email, Slack, and Teams channels
  • Empower operations teams to implement feedback-driven change fast
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Elevate Your CX Strategy

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Macorva reviews sourced by G2

Embed CX Data into Your Team's Daily Workflow

Macorva integrates seamlessly with your team's existing communication channels, making CX data effortlessly accessible, actionable, and top of mind. Our platform enables you to:

  • Receive real-time alerts and feedback directly in Slack and Teams
  • Prioritize responses that demand immediate attention, improving responsiveness and time to resolution
  • Collaborate and take decisive action without leaving your workspace
  • Cultivate a customer-centric culture by keeping CX data accessible and central to operations
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Guided Actions for Measurable Improvements

Macorva goes beyond insights, generating crystal-clear AI-driven action plans that drive tangible enhancements to your customer experience. Our platform helps you:

  • Effortlessly map out the most impactful steps to take based on direct customer feedback
  • Automatically create targeted response plans and follow-up strategies
  • Elevate customer satisfaction and loyalty through continuous, data-driven action strategies
  • Provide your team with expert recommendations and proven best practices that yield results
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Customer Stories


Macorva's success stories span diverse industries, showcasing the platform's ability to transform businesses across the board. Our customers have achieved remarkable results, including:

  • Quick and easy implementation
  • Higher employee engagement
  • Higher customer satisfaction
  • Improvements in leadership planning
  • Rapid expansion of data-driven action plans

 

 

 

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Transform Your CX Today

Discover how Macorva can drive customer satisfaction and fuel business growth.

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