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radiant-ai-callout-navThe technology at the heart of the Macorva platform. Learn about Radiant AI 
 
MACORVA EX
Boost employee engagement and retention with tailored insights and growth plans.
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Understand and improve every step of the customer journey with adaptive insights and feedback tools.
MACORVA MX
Equip managers with AI-powered coaching to guide development, reviews, and goal alignment.
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Translate patient experiences into AI scorecards and performance plans for every provider.
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MACORVA PLATFORM

Tap into the power of a modern AI-driven experience platform
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Macorva-Logo-Icon-SquareWHY MACORVA

Macorva is more than just a feedback platform. We are a tool for change, helping businesses enhance their performance, employee engagement, and customer satisfaction.
Learn More
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AI-Powered Skills Intelligence for Contact Centers

Radiant Cortex: Live Skill Data Behind Every Decision


Routing complex calls to the right agent shouldn't be a guessing game. Radiant Cortex is Macorva's AI engine that turns your existing chat and voice transcripts into a live picture of every agent's strengths across hundreds of specific skills, refreshed after every call. Power smarter routing, scheduling, and AI deployment with skill data that's actually current.

AI-Powered Skills Intelligence for Contact Centers

Radiant Cortex: Live Skill Data Behind Every Decision


Routing complex calls to the right agent shouldn't be a guessing game. Radiant Cortex is Macorva's AI engine that turns your existing chat and voice transcripts into a live picture of every agent's strengths across hundreds of specific skills, refreshed after every call. Power smarter routing, scheduling, and AI deployment with skill data that's actually current.

Download the overview
Request a demo
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Real-Time Skill Mapping
Map every agent across hundreds of skills based on actual call performance, surfacing strengths that static HR records and self-reported expertise miss.
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AI Agent vs. Live Comparison
Score AI and live agents side-by-side on empathy, cost, and resolution to deploy bots only where they outperform humans.
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Dynamic Routing API
Match complex customer intents to the best available agent in milliseconds, across hundreds of micro-skills instead of broad queues.
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Predictive Workforce Planning
Spot skill shortages before queue wait times spike and auto-assign targeted learning to close coverage gaps.
rocket-bp-icon
Real-Time Skill Mapping
Map every agent across hundreds of skills based on actual call performance, surfacing strengths that static HR records and self-reported expertise miss.
speedometer-purple-circle-icon
Dynamic Routing API
Match complex customer intents to the best available agent in milliseconds, across hundreds of micro-skills instead of broad queues.
pie-chart-bp-icon
AI Agents vs. Live Comparison
Score AI and live agents side-by-side on empathy, cost, and resolution to deploy bots only where they outperform humans.
gear-arrows-purple-circle-icon
Predictive Workforce Planning
Spot skill shortages before queue wait times spike and auto-assign targeted learning to close coverage gaps.

HERE'S HOW IT WORKS

Radiant Cortex connects to your existing transcripts, scores every interaction across empathy, competency, and resolution, and builds a live map of who handles what best. From day one, your routing, scheduling, and AI decisions run on real data. Getting started is easy.

1
Connect Your
Transcripts
Point Radiant Cortex at your existing chat and voice transcripts. No new tools to install, no manual tagging, no agent training.
2
Build Your
Skill Map

GenAI breaks down every interaction by topic and scores each agent across hundreds of skill dimensions. Profiles grow more accurate with each call.
3
Route, Schedule,
and Deploy

Use the live skill map to match complex intents to the right agent, plan staffing by topic, and decide where AI agents beat humans.
4
Catch Trends
Early

Continuous transcript monitoring flags new contact drivers and skill gaps, triggering targeted learning before service levels slip.

See your contact center's real skill map

Request a Demo

What changes when you run on real skill data

  • Catch emerging trends before SLAs slip: Continuous transcript monitoring surfaces new contact drivers as soon as they appear, so you can adjust staffing or training before queues spike.
  • Discover hidden experts: Top performers on niche topics surface automatically, regardless of whether HR records or tenure would have pointed you to them.
  • Personalize agent coaching: Targeted micro-learning gets matched to the agents whose recent interactions show specific skill gaps, instead of blanket training assignments.
  • Replace QA bottlenecks with continuous scoring: Move from spot-checking a sample of calls each month to scoring every interaction on hundreds of skill markers, all rated for empathy, competency, and resolution.
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One source of truth for routing, scheduling, QA, and AI

Live skill data improves every operational decision. Routing finds the right agent faster, schedules reflect real capacity, QA scoring stays objective, and AI deployment runs on proven performance instead of guesswork.

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See real results and drive success across teams:

  • Contact Center Operations: Trade static skill matrices for agent profiles that update themselves after every call.
  • Workforce Planning: Forecast supply and demand by topic, not just total headcount.
  • CX and Quality Assurance: Get objective scoring on every agent, every interaction, every topic.
  • AI and Automation Teams: Know exactly where AI agents match or beat live agents before scaling.

Start Running Every Decision on Real Performance Data

See your strongest agents on every topic, where AI outperforms live agents, and where coverage gaps are forming before they hit your SLAs.
Request a Demo