Unless ratings and reviews are handled properly, on paper, the results could make the organization look like a thriving Black Mirror-esque dystopia: everyone looks happy, works hard to cultivate their reputation, and things appear to be working just fine...
But under the surface, there could be a cauldron of brewing conflict and resentment fueled by employees who “manage up” at the expense of their co-workers, those who are all about the ratings at any cost, and still others who are afraid to speak up — or worse, have no opportunity to do so.
