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radiant-ai-callout-navThe technology at the heart of the Macorva platform. Learn about Radiant AI 
 
PERFORMANCE MANAGEMENT
Automate resources and spend more time on action.
MACORVA EX
Boost employee engagement and retention with tailored insights and growth plans.
MACORVA CX
Understand and improve every step of the customer journey with adaptive insights and feedback tools.
MACORVA MX
Equip managers with AI-powered coaching to guide development, reviews, and goal alignment.
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MACORVA PLATFORM

Tap into the power of a modern AI-driven experience platform
Resource Library
Explore our product videos, customer stories, helpful guides, and more.

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Macorva-Logo-Icon-SquareWHY MACORVA

Macorva is more than just a feedback platform. We are a tool for change, helping businesses enhance their performance, employee engagement, and customer satisfaction.

A Foundation of Security for Modern Data and AI

Macorva is built for organizations that demand the highest standards of data protection. With third-party audits, strong encryption, and nonstop monitoring, your most critical data remains secure and your operations uninterrupted.

A Foundation of Security for Modern Data and AI

Macorva is built for organizations that demand the highest standards of data protection. With third-party audits, strong encryption, and nonstop monitoring, your most critical data remains secure and your operations uninterrupted.

The highest security standards, built on
responsible AI principles.

Macorva offers the power of an AI-native platform grounded in enterprise-grade security. With data protection integrated directly into our architecture, you can leverage advanced AI insights knowing your most sensitive data remains protected, compliant, and secure.

 

  • Audited SOC 2 certified platform built for HIPAA and GDPR compliance.
  • Strict identity and access protocols for total data control.
  • Comprehensive protection through end-to-end encryption and continuous threat monitoring.
  • High-availability architecture and disaster recovery plans for operational resilience.
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Independently Audited SOC 2 Type 2 Compliance
An independent, up-to-date SOC 2 audit assures that your data is always protected by industry-leading controls for security, availability, and confidentiality.
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Proactive 24/7 Threat Detection & Monitoring
Our systems are monitored around the clock with advanced intrusion detection and automated alerts. We identify and respond to potential threats rapidly to keep your data safe.
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End-to-End Encryption for Data at Rest & in Transit
Every piece of data is encrypted in transit with TLS 1.2+ and at rest using AES-256, keeping sensitive information protected from unauthorized access at all times.
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Built-in GDPR & HIPAA Compliance Controls
Our platform is designed to meet strict regulatory requirements. We are GDPR and HIPAA compliant, ensuring sensitive data is handled with the highest level of care.
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Investing in your employee experience pays off

10x faster setup than traditional tools
99% responses get qualitative insights
50% Less time spent on admin tasks

Gain Insights with
Complete Confidence

Putting Protection into Practice

Robust Controls for Enterprise Governance

Our security framework gives you transparent control over your data. We combine robust internal policies with industry-best practices to safeguard your information at every layer of our platform.

  • Secure access with granular, role-based controls and full SSO/MFA support to prevent unauthorized data access.
  • Full auditability with comprehensive logging of all data access to meet strict compliance and governance needs.
  • Continuous risk management through routine scans and annual third-party penetration tests to proactively identify and address threats.
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TOUCH
Employee

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,

Employee

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,

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TOUCH
Customer

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,

Customer

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,

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Manager

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,

Manager

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications,

99.99% Platform Uptime
24/7 Platform Monitoring
100+ Secure Integrations
A Multi-Layered Approach to Data Protection

How We Keep Your Data Secure

documented-alert-blue-icon Rapid Incident Response

Our tested, 24/7 response plan immediately contains, investigates, and remediates any potential security event to protect your data.

 
cloud-security-key-blue-icon Strict Access Control

We enforce a zero-trust, least-privilege model, with all access permissions reviewed quarterly to prevent unauthorized access.

 
document-magnifying-glass-blue-icon Comprehensive Audit Trails

Maintain a complete log of all system activity and data access to meet strict governance and compliance needs.

 
security-lock-badge-blue-icon Proactive Threat Management

We continuously identify and remediate risks through quarterly host-based scans and annual third-party penetration tests.

 
process-in-gear-blue-icon Data Governance & Lifecycle

We manage the entire data lifecycle with strict, documented protocols for classification, retention, and secure disposal.

 
upwards-arrow-gear-blue-icon Platform Resilience & Recovery Our high-availability architecture, automated backups, and regular recovery tests ensure your data is always available.  

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Your Data is Yours. Always.

Your privacy is our priority: your data will never be used to train our AI models or any third-party systems. Your information is kept in a secure, private environment. We adhere to strict protocols for data retention and secure deletion, ensuring confidentiality and integrity at all times.

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Experience a New Standard in Security

Learn how Macorva can protect your data while delivering powerful insights.