Healthcare quality depends on listening to members, but collecting and analyzing feedback from millions of people is incredibly complex. As a nationally recognized leader in managed care, CareSource needed a solution that could process large volumes of data and deliver deep insights to support their Value-Based Reimbursement programs. With Macorva’s AI-powered platform, CareSource is able to gather and analyze member feedback as a key component of these initiatives—complementing other metrics used for provider evaluations. This gave CareSource the scale, security, and actionable intelligence needed to turn data into measurable improvements and fairly reward top-performing providers.