Healthcare
Manufacturing
Hospitality & Travel
Manager Enablement
Performance Reviews
Employee Experience
WHY MACORVARun Your Contact Center on Real-Time Skills Intelligence
Stop routing calls and scheduling agents from stale skill matrices. Radiant Cortex is Macorva's AI engine that reads your existing chat and voice transcripts, builds a live map of every agent's strengths, and powers smarter routing, scheduling, and bot decisions across your contact center.
With Radiant Cortex you can:
- Map every agent's skills automatically across hundreds of specific topics, refreshed after every call
- Route complex customer intents to the best available agent in milliseconds
- Compare live agents and AI bots side-by-side on cost, empathy, and resolution
- Spot skill shortages before queue wait times spike and assign targeted learning
- Catch emerging contact drivers before service levels slip, and trigger training updates as trends appear
Download the overview
Map your agents’ skills to better outcomes
Download the overview to see how Radiant Cortex maps your agents across hundreds of specific skills and refreshes the picture after every call.