Macorva CX

Strengthen your brand with actionable customer insights

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Actionable NPS®

Measure Net Promoter Score® in any of Macorva's post-purchase, customer service, digital, or product experience surveys, or send it as a pulse check to measure your brand's esteem with customers. 

Our responsive slider makes giving NPS® ratings simple and intuitive for customers, and our signature tappable attributes capture actionable data to drive your next steps.

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Customer profiles

Locate your promoters and detractors with customer profiles that update in real-time as responses roll in. Our intuitive dashboards allow you to easily segment your customer base by product, service, demographic, and more. 

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Identify and address issues

Measure the strengths and weaknesses of your brand with feedback collected throughout the customer journey. Our platform captures actionable insights on every facet of the customer experience, including:

  • Purchasing a product or service
  • Talking with an employee
  • Using a product 
  • Receiving support
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Define the customer journey

Measure brand performance with actionable, quality-focused surveys built around your mission and values. 

Bring these insights together to develop an informed view of the customer journey. See where your brand is strongest, and amplify that performance with data-driven action. 

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Macorva CX- Employee-specific customer feedback

Macorva CX

Customer experience

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Create specific, actionable CX data with automated mobile-first customer surveys. Macorva CX streamlines feedback from every line of business, including sales, support, operations, product development, and marketing.

  • Post-purchase surveys
  • Customer satisfaction (CSAT)
  • Brand experience, NPS
  • Product experience

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Macorva EX

Employee experience

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Bridge the gap between feedback and action. Macorva EX empowers employees to share their experiences as actionable data to increase visibility and recognition, improve learning outcomes, and promote effective leadership.

  • Employee surveys
  • Unlimited 360° feedback
  • Sentiment analysis
  • Action planning

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Learn more about Macorva

DEI Webcast: Enabling visibility, transparency, and equity with universal 360° feedback

1:00 PM - 1:45 PM CT

People-focused employee engagement and customer experience solutions. 

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Talk with us now: (713) 965-7560