Macorva cx

Unlock the actionable insights needed to respond to customer feedback


Real-time customer feedback

Macorva makes giving feedback an easy, engaging experience for your customers. Our platform sends targeted, mobile-first surveys immediately after a customer makes a purchase, requests support, or engages with your business. 

Our surveys empower your customers to give detailed feedback with a few taps instead of clicking through long questionnaires or typing in responses. 

When customers have a easy, accessible channel to share detailed experiences, you benefit from high response rates, robust data, and clear insights. 

We know your goal isn't to collect data - it's to improve customer experiences. Our platform includes an extensive array of features that drive action to close the customer feedback loop. 

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Collaborative action plans

Our personalized employee dashboards give managers and employees space to collaborate on action plans to address feedback employees receive from customers.

Both parties can create and assign tasks for the employee, set due dates, and track progress. 

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AI-driven action planning

Our platform also enables real-time performance management and issue mitigation by linking every result with clear, effective actions. 

Our Radiant AITM provides every employee with a list of recommended actions based on their customer feedback trends. 

As time goes on, Radiant AITM also learns which actions lead to better results at your organization and adapts its recommendations to ensure the best outcomes. 

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Manager notifications

Closing the feedback loop can be as simple as making the right people aware at the right time. When building any Macorva survey, we give you the power to designate an immediate point of contact to receive notifications whenever a customer leaves a negative response. 

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Macorva CX

Customer experience

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Create specific, actionable CX data with automated mobile-first customer surveys. Macorva CX streamlines feedback from every line of business, including sales, support, operations, product development, and marketing.

  • Post-purchase surveys
  • Customer satisfaction (CSAT)
  • Brand experience, NPS®
  • Radiant AITM closed loop follow-up

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Macorva EX

Employee experience

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Bridge the gap between feedback and action. Macorva EX empowers employees to share their experiences as actionable data to increase visibility and recognition, improve learning outcomes, and promote effective leadership.

  • Employee surveys
  • Unlimited 360° feedback
  • Radiant AITM sentiment analysis
  • Radiant AITM  action plans

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Learn more about Macorva

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People-focused employee engagement and customer experience solutions. 

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Talk with us now: (713) 965-7560