Macorva cx

Unlock the actionable insights needed to respond to customer feedback

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Real-time customer feedback

Macorva makes giving feedback an easy, engaging experience for your customers. Our platform sends targeted, mobile-first surveys immediately after a customer makes a purchase, requests support, or engages with your business. 

Our surveys empower your customers to give detailed feedback with a few taps instead of clicking through long questionnaires or typing in responses. 

When customers have a easy, accessible channel to share detailed experiences, you benefit from high response rates, robust data, and clear insights. 

We know your goal isn't to collect data - it's to improve customer experiences. Our platform includes an extensive array of features that drive action to close the customer feedback loop. 

Book a 1:1 demo      Get pricing

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Collaborative action plans

Our personalized employee dashboards give  managers and employees space to collaborate on action plans to address feedback employees receive from customers. Both parties can create and assign tasks for the employee, set due dates, and track progress. 

Learn more about action planning

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Automated follow-up

Our platform also enables real-time performance management and issue mitigation by letting you set automatic follow-up tasks for specific outcomes. 

  • Loop in a supervisor with a notification when an employee receives negative customer feedback.
  • Assign LMS training to a new employee who is struggling to get the right information to customers. 
  • Log an issue for your development team when one of your products receives frequent negative feedback.
  • Set reminders to follow up with customers after challenging support calls. 

Talk through more examples with our team

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Manager notifications

Closing the feedback loop can be as simple as making the right people aware at the right time. When building any Macorva survey, we give you the power to designate an immediate point of contact to receive notifications whenever a customer leaves a negative response. 

Get pricing

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Macorva CX- Employee-specific customer feedback

Macorva CX

Customer experience

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Create specific, actionable CX data with automated mobile-first customer surveys. Macorva CX streamlines feedback from every line of business, including sales, support, operations, product development, and marketing.

  • Post-purchase surveys
  • Customer satisfaction (CSAT)
  • Brand experience, NPS
  • Product experience

Book a 1:1 demo       Get pricing

MacorvaRevised

Macorva EX

Employee experience

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Bridge the gap between feedback and action. Macorva EX empowers employees to share their experiences as actionable data to increase visibility and recognition, improve learning outcomes, and promote effective leadership.

  • Employee surveys
  • Unlimited 360° feedback
  • Sentiment analysis
  • Action planning

Book a 1:1 demo      Get pricing

Learn more about Macorva
Feb
3

DEI Webcast: Enabling visibility, transparency, and equity with universal 360° feedback

1:00 PM - 1:45 PM CT

People-focused employee engagement and customer experience solutions. 

Schedule a Demo

Talk with us now: (713) 965-7560

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