Macorva CX

Capture customer feedback as actionable data that improves service outcomes 

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Automated CSAT surveys

After a support or service experience, Macorva streamlines the feedback process for your customers by providing direct links to single-step surveys tailored to their experiences.

Our automated customer satisfaction surveys can reach your customer via email, app, webpage, QR, or text to ensure maximum capture rates.

Book a 1:1 demo      Get pricing

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Targeted, actionable feedback

Our lightweight surveys allow you to measure the qualities that define customers' experiences without lengthy questionnaires or open comments. With a few taps, customers describe their experiences with:

  • Your customer service
  • The employee who helped them
  • The product or service they own
  • Your business and brand
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Employee performance

Our platform provides an unparalleled level of personalization to your customer surveys.

By making the feedback experience more relevant to your customer, we achieve higher completion rates and specific, employee-oriented results that drive improvements. 

Our platform identifies employees who rate exceptionally well with customers, and flags patterns of negative feedback so your managers can proactively address sources of dissatisfaction and turnover. 

Workforce development solutions

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Action planning

We provide real-time dashboards for each employee summarizing their customer feedback trends. This drives action at every level of the organization by empowering employees and managers with specific, actionable data.

Our platform also connects your employees with the resources needed to close the feedback loop. Managers and employees can collaborate on action plans, and LMS resources and tasks can be automatically assigned for specific outcomes. 

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Integrated, intuitive results

The last thing you need is another data silo. Macorva streamlines customer experience feedback from every line of business, from sales to service to marketing to product.

We bring these results together in integrated, intuitive dashboards that let you drill down into results, segment data, and build reports with ease. 

Learn more about our streamlined results

Macorva CX- Employee-specific customer feedback

Macorva CX

Customer experience

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Create specific, actionable CX data with automated mobile-first customer surveys. Macorva CX streamlines feedback from every line of business, including sales, support, operations, product development, and marketing.

  • Post-purchase surveys
  • Customer satisfaction (CSAT)
  • Brand experience, NPS®
  • Radiant AITM closed loop follow-up

Book a 1:1 demo       Get pricing

MacorvaRevised

Macorva EX

Employee experience

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Bridge the gap between feedback and action. Macorva EX empowers employees to share their experiences as actionable data to increase visibility and recognition, improve learning outcomes, and promote effective leadership.

  • Employee surveys
  • Unlimited 360° feedback
  • Radiant AITM sentiment analysis
  • Radiant AITM  action plans

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Learn more about Macorva

There are no upcoming webinars.

People-focused employee engagement and customer experience solutions. 

Schedule a Demo

Talk with us now: (713) 965-7560

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