After a support or service experience, Macorva streamlines the feedback process for your customers by providing direct links to single-step surveys tailored to their experiences.
Our automated customer satisfaction surveys can reach your customer via email, app, webpage, QR, or text to ensure maximum capture rates.
Our lightweight surveys allow you to measure the qualities that define customers' experiences without lengthy questionnaires or open comments. With a few taps, customers describe their experiences with:
Our platform provides an unparalleled level of personalization to your customer surveys.
By making the feedback experience more relevant to your customer, we achieve higher completion rates and specific, employee-oriented results that drive improvements.
Our platform identifies employees who rate exceptionally well with customers, and flags patterns of negative feedback so your managers can proactively address sources of dissatisfaction and turnover.
We provide real-time dashboards for each employee summarizing their customer feedback trends. This drives action at every level of the organization by empowering employees and managers with specific, actionable data.
Our platform also connects your employees with the resources needed to close the feedback loop. Managers and employees can collaborate on action plans, and LMS resources and tasks can be automatically assigned for specific outcomes.
The last thing you need is another data silo. Macorva streamlines customer experience feedback from every line of business, from sales to service to marketing to product.
We bring these results together in integrated, intuitive dashboards that let you drill down into results, segment data, and build reports with ease.
Create specific, actionable CX data with automated mobile-first customer surveys. Macorva CX streamlines feedback from every line of business, including sales, support, operations, product development, and marketing.
Bridge the gap between feedback and action. Macorva EX empowers employees to share their experiences as actionable data to increase visibility and recognition, improve learning outcomes, and promote effective leadership.