Keep your team on the right path by honing in on CX trends. Segment responses by date, location, service or group, and see how customers rate interactions with specific employees.
Macorva automatically identifies standout locations, services, and employees that rate highest and lowest with customers.
Macorva automatically identifies unhappy customers and displays their specific issues so you can prevent losing valuable business.
Get more specifics in less time with automated SMS surveys tailored to each customer experience.
Improve performance by capturing and tracking CX insights for every customer-facing employee.
Refine your digital interactions with actionable insights from customers using your website and apps.