Macorva CX

Automated mobile-first feedback customized to each experience


Mobile-first customer surveys

Our automated mobile-first surveys capture detailed, top-of-mind customer feedback as actionable data.

We understand survey fatigue and don't burden your customers with long, unnecessary steps to give feedback. Our magic links direct customers to their one-step, personalized surveys with one click or tap. 

Our surveys empower customers to share detailed feedback without clicking through long questionnaires or typing in responses, collecting more data with greater specifics. 

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Surveys customers enjoy

Customers won’t waste time answering irrelevant questions. We provide a personalized, relevant experience that tailors each customer’s survey with:
  • The location they visited
  • The products or services they purchased
  • The employees who helped them

This personalization shows customers that you value their unique experiences with your business. 


Actionable results

Every tap in our surveys represents a targeted, actionable data point. We separate out and evaluate all the relevant factors in each customer experience in action-oriented dashboards that highlight top performing locations, services, products, and employees. 

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Closed loop feedback

Don't let valuable feedback go unaddressed. Our platform provides automatic notifications and action items for any feedback outcome:

  • Notify the supervisor or general manager when a location receives a poor rating
  • Provide training to employees based on the feedback they receive from customers
  • Recognize superstar employees who frequently receive glowing feedback from customers
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Macorva CX

Customer experience

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Create specific, actionable CX data with automated mobile-first customer surveys. Macorva CX streamlines feedback from every line of business, including sales, support, operations, product development, and marketing.

  • Post-purchase surveys
  • Customer satisfaction (CSAT)
  • Brand experience, NPS®
  • Radiant AITM closed loop follow-up

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Macorva EX

Employee experience

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Bridge the gap between feedback and action. Macorva EX empowers employees to share their experiences as actionable data to increase visibility and recognition, improve learning outcomes, and promote effective leadership.

  • Employee surveys
  • Unlimited 360° feedback
  • Radiant AITM sentiment analysis
  • Radiant AITM  action plans

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Learn more about Macorva

There are no upcoming webinars.

People-focused employee engagement and customer experience solutions. 

Schedule a Demo

Talk with us now: (713) 965-7560