macorva cx

Consolidate customer experience data from every line of business. 

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No more survey silos

Your customer journey encompasses a wide variety of interconnected experiences heavily influenced by your employees, services, products, and facilities. 

A customer who loves your products may move to a competitor due to a series of bad service experiences. Another customer might promote your brand to others thanks to one outstanding experience with an employee.

Customer experiences aren't isolated to one event, but when customer experience data is collected in separate silos, you can only see one piece of the puzzle at a time. 

We bring feedback from all lines of business into one platform so you can see the complete picture and make informed decisions to refine customer experience. 

Book a 1:1 demo      Get pricing

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Apples-to-apples data

Making a purchase, using a product, receiving support - these are different experiences, but measuring their impact on customers requires uniform metrics.

Our surveys produce uniform data from every type of experience. Our tappable feedback attributes measure the positive and negative qualities customers associate with these experiences, giving you the insights needed to evaluate employees, locations, services, and more.

Learn more about our surveys and results

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Easy configuration

Create surveys for any experience in seconds with our dynamic survey builder. Select your channel of communication, then choose what variables you want to measure, including:

  • Net Promoter Score®
  • Experience
  • Employees
  • Products

Add tappable attributes to each of these sections to measure specific qualities without relying on comments (which fewer than 5% of customers provide.)

Contact our team to learn more

Macorva CX- Employee-specific customer feedback

Macorva CX

Customer experience

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Create specific, actionable CX data with automated mobile-first customer surveys. Macorva CX streamlines feedback from every line of business, including sales, support, operations, product development, and marketing.

  • Post-purchase surveys
  • Customer satisfaction (CSAT)
  • Brand experience, NPS®
  • Radiant AITM closed loop follow-up

Book a 1:1 demo       Get pricing

MacorvaRevised

Macorva EX

Employee experience

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Bridge the gap between feedback and action. Macorva EX empowers employees to share their experiences as actionable data to increase visibility and recognition, improve learning outcomes, and promote effective leadership.

  • Employee surveys
  • Unlimited 360° feedback
  • Radiant AITM sentiment analysis
  • Radiant AITM  action plans

Book a 1:1 demo      Get pricing

Learn more about Macorva
Apr
15

Webcast: Using AI to close the gap between surveys and action

1:00 PM - 1:45 PM CT

People-focused employee engagement and customer experience solutions. 

Schedule a Demo

Talk with us now: (713) 965-7560

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