increase growth & retention with per employee CX insights.

Employee CX scoring

Employees often have the strongest influence on customer experience. Understanding their impact is essential to growing business and retaining valued customers. Our surveys collect highly specific data from customers on the exact locations, services, and employees that define their experiences.  

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Actionable feedback

We provide every customer-facing employee with a personalized dashboard to review feedback from customers in real-time. Employees can track their personal CX scores and see the attributes customers commonly use to describe them. 

For managers, we collect team CX results and highlight opportunities for improvement with standout categories like "Customer favorites" and "Struggling with customers."

Trend analysis

Keep your team on the right path by honing in on CX trends. Segment customer responses by date, location, service or group, and see how customers rate interactions with specific employees compared to other experiences.

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Do more with Macorva CX:

 

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Customer feedback

Get more specifics in less time with automated SMS surveys tailored to each customer experience.

Learn more

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Growth & retention

Make data-driven decisions to attract and retain customers with predictive trends and customer profiles.

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Digital CX

Refine your digital interactions with actionable insights from customers using your website and apps. 

Learn more

 
Learn more about Macorva:
Jul
14

Webinar: Customer Experience with More Specifics in Less Time

1:00 PM - 2:00 PM CT

People-focused employee engagement and customer experience solutions. 

Schedule a Demo

Talk with us now: (713) 965-7560

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