Workforce Management

Employee CX scoring

Employees often have the strongest influence on customer experience. Understanding their impact is essential to growing business and retaining valued customers. Our surveys collect highly specific data from customers on the exact locations, services, and employees that define their experiences.  

Actionable feedback

We provide every customer-facing employee with a personalized dashboard to review feedback from customers in real-time. Employees can track their personal CX scores and see the attributes customers commonly use to describe them. 

For managers, we collect team CX results and highlight opportunities for improvement with standout categories like "Customer favorites" and "Struggling with customers."

Trend analysis

Keep your team on the right path by honing in on CX trends. Segment customer responses by date, location, service or group, and see how customers rate interactions with specific employees compared to other experiences.