Macorva CX- Employee-specific customer feedback

 

Get pricing for Macorva CX

 

Feedback surveys texted directly to customers

No QR codes. No log-ins. No barriers to customer feedback.

Every step between your customer and the "submit" button represents thousands of lost experiences. 

Macorva streamlines the feedback process for your customers by automatically texting them direct links to single-step surveys tailored to their specific experiences. 

Phone notification

Feedback surveys texted directly to customers

No QR codes. No log-ins. No barriers to customer feedback.

Every step between your customer and the "submit" button represents thousands of lost experiences. 

Macorva streamlines the feedback process for your customers by automatically texting them direct links to single-step surveys tailored to their specific experiences. 

Simple, specific customer experience surveys

Customers rate and describe their experiences with ease.

Few customers are willing to type out a long-form response, and those open comments are difficult to analyze and impossible to track over time. 

Macorva empowers your customers to give detailed feedback without open comments. With a few taps, customers can provide specific, actionable feedback that you can measure, review, and track with ease. 

 

People-focused customer experience ratings

Customers provide feedback on experiences with employees.

The most critical variable in any customer experience is the employee representing your brand. 

Macorva automatically associates each customer's survey with the employee they interacted with. Customers give feedback on that specific employee with a rating scale and custom descriptive attributes. Macorva captures these insights and tracks them for each customer-facing employee. 

Phone rating

Simple, specific customer experience surveys

Customers rate and describe their experiences with ease.

Few customers are willing to type out a long-form response, and those open comments are difficult to analyze and impossible to track over time. 

Macorva empowers your customers to give detailed feedback without open comments. With a few taps, customers can provide specific, actionable feedback that you can measure, review, and track with ease. 

 

People-focused customer experience ratings

Customers provide feedback on experiences with employees.

The most critical variable in any customer experience is the employee representing your brand. 

Macorva automatically associates each customer's survey with the employee they interacted with. Customers give feedback on that specific employee with a rating scale and custom descriptive attributes. Macorva captures these insights and tracks them for each customer-facing employee. 

Measure and track customer experience

Remove the guess-work and track customer experience ratings over time, by location, and for employees. 

Managers can see how the customer experience is improving or declining over time and parse out the average employee rating for each location. The most common positive and negative experience attributes for each location provide clear guidance on what actions can be taken to improve the customer experience. 

 

Employee CX scores

Measure and track employee performance.

Your employees shape your customers' experiences. Capture their impact with per employee CX scores. 

See how each employee performs with customers over time and what attributes customers consistently use to describe them. Proactively manage and develop customer-facing employees with real-time, actionable feedback. 

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Employee CX scores

Measure and track employee performance.

Your employees shape your customers' experiences. Capture their impact with per employee CX scores. 

See how each employee performs with customers over time and what attributes customers consistently use to describe them. Proactively manage and develop customer-facing employees with real-time, actionable feedback. 

Customer reports

Capture every perspective.

Improve customer retention and increase your bottom line by proactively identifying unhappy customers. 

Review every customer experience in a simple, intuitive dashboard. See what each customer has to say about your facilities, products, services, and employees. 

 

Customer reports

Capture every perspective.

Improve customer retention and increase your bottom line by proactively identifying unhappy customers. 

Review every customer experience in a simple, intuitive dashboard. See what each customer has to say about your facilities, products, services, and employees. 

 

External reviews

Expand your reach and grow business.

After sharing specific feedback on their experiences, customers can be automatically directed to third-party review platforms like Google, Facebook, and Yelp. 

Empower customers to share their experiences by streamlining the review process. Use their feedback to increase brand awareness and attract new business.  

External Reviews

External reviews

Expand your reach and grow business.

After sharing specific feedback on their experiences, customers can be automatically directed to third-party review platforms like Google, Facebook, and Yelp. 

Empower customers to share their experiences by streamlining the review process. Use their feedback to increase brand awareness and attract new business.  

Get pricing for Macorva CX

Learn more about Macorva:

Jun
9

Webinar: Customer Experience with More Specifics in Less Time

1:00 PM - 2:00 PM CT

People-focused employee engagement and customer experience solutions. 

Schedule a Demo

Talk with us now: (281) 899-8365

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